Returns and Exchanges
If you are not happy with one of our products for any reason, we want to make it right.
Our goal is to process return requests within 7 business days of the date we receive your request. During high traffic seasons, it may take up to 14 business days for a return to be processed. Please note: Depending on your bank, refunds may take 3–7 business days to appear on your account.
To start a return fill out a returns form
How long until my order arrives?
We begin to process orders immediately upon receipt. Orders are processed Monday–Friday and ship out within 1–2 business days. Delivery times can vary depending on the shipping method selected and the destination of your package. Orders eligible for free shipping (orders over $49.00 and all subscriptions) ship via FedEx Ground option, which typically delivers in 3–7 days.
How can I check my order status?
If a valid email address is provided at the time you place your order, you will receive an email confirmation followed by a shipping notification that includes tracking information for your package. If you have set up an account with us, you can check the status of your order by going to the “Orders” section of your My Account page.
How are shipping costs calculated?
Though shipping costs are calculated by package dimensions and weight, we can look at it per item basis in a somewhat regular fashion. These calculations however, are not exact due to the fact that some products are a bit heavier /bulkier than others.
Generally the tiers look like this:
1 Items - $9.00
2 Items - $10.00
3 Items - $12.00
4 Items - $13.00
$49.00 + above - Free
Will I be charged for the portion of my order that did not ship?
N-Gage will authorize your card for the full amount of your order at checkout. However, if we are unable to fulfill any portion of your order, we will notify you by email and charge only for the portion of your order that ships. Any pending authorizations for the unfulfillable item(s) will drop from your account within 3–5 business days (depending on your bank’s processing times).
Is an account required to place an order?
An account is not required to place an order. You can check-out as a Guest, but setting up an account provides easy access to order information, quicker returns, and faster check-out next time.
How do I unsubscribe from the newsletter?
Simply click the “Unsubscribe” link found at the bottom of any promotional N-Gage email. Be sure to check back with us on NGagebrand.com from time to time for the latest product and promotional updates.